Chick-fil-A revamps their POS to be resilient in offline situations.

“Ditto has enabled us to transform our POS system and meet the needs of our customers and Operators - all while saving our teams and guests valuable time.”

How Chick-fil-A ensures fast transactions and exceptional guest experiences at every location

With Ditto, Chick-fil-A enables devices across its commerce ecosystem to be cloud-optional, communicating even without WiFi or servers. Their next generation POS system operates independent of an internet connection, providing more resilience to outages, enhanced speed and flexible control to deliver a reliable end-user experience. By relying on Ditto's easy-to-use platform, the Chick-fil-A engineering team shortened their POS development timeline by months. The enhanced focus on user experience, rather than on networking and data management, elevates the overall experience. As a result, Operators and their teams will be able to deliver the Chick-fil-A experience customers expect, regardless of sales channel, internet strength, or connectivity.

“We want to bring the same commitment to operational excellence and customer care that you see at our restaurants, and extend that to the things guests can't see, like technology. Ditto moves key operational data between restaurant Team Members quickly, seamlessly and with no round trips to central services. The more control and information we can put in the hands of Operators and their teams, the better they can care for customers. When we discovered Ditto, we pivoted to a data-centric architecture that takes full advantage of the power of modern edge devices. The payoff has been enormous. Ditto has enabled us to transform our POS system and meet the needs of our customers and Operators - all while saving our teams and guests valuable time.” - QSR Magazine

Chris Taylor‍

Senior Director of Customer Technology Solutions, Chick-fil-A

The Challenge

At every Chick-fil-A location, fast service and exceptional customer experience are core expectations shared by both guests and Chick-fil-A leadership. But connectivity can disrupt this. Leadership doesn't want factors outside their control to be the reason a great experience turns into a poor one. With this in mind, they set out to build a next-generation point-of-sale (POS) system to maintain speed, reliability, and functionality when the internet inevitably dropped out.

The Solution

Powered by Ditto's offline-first database, Chick-fil-A's next-gen point of sale system removes reliance on the cloud, local servers, and even access points for all data sync. Ditto enables in-store devices to operate and even sync while fully offline, ensuring Operators and their teams can deliver the Chick-fil-A experience customers expect, regardless of sales channel, internet strength, or connectivity.

The Impact

• Accelerated time-to-market by 2 years on their next-gen POS by shortening development cycles
• Sped up order fulfillment, even when faced with limited or no connectivity
• Can provide high quality service to meet the expectations of their customers at every location, at all times
• Modernized digital infrastructure to match Chick-fil-A's operational excellence

“Resilience to loss of connectivity has been our north star. Our restaurant team members should be able to take orders, accept payment for those orders, and fulfill orders with or without cloud access.” -  The Wall Street Journal

‍Chris Taylor‍

Senior Director of Customer Technology Solutions, Chick-fil-A

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