INTERNATIONAL SHIPPING TERMS & CONDITIONS
We offer flat-rate international shipping via USPS Priority Mail Express International Services for $50. Most packages arrive within 7-10 business days, but international shipments are often subject to Import Fees (see below), which vary by country and can delay delivery. Also, add a few days delivery time to South America and Mexico.
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, brokerage, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
All product prices displayed are exclusive of all Import Fees. As the recipient, you are liable for all Import Fees levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. These Import Fees are entirely beyond our control, and we are unable to advise the cost for these fees.
If you refuse a shipment from DITTO, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to DITTO. This amount will be deducted from your merchandise refund. If this amount exceeds the value of the merchandise refund, you will be charged the difference. Please email your shipping and handling questions or comments to firstname.lastname@example.org
or call Customer Service at 1-855-264-3808.
DITTO complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors. Prices may vary by country on select products. Select brands, such as Maui Jim, Oakley, Original Penguin, Raen and Vera Wang, have vendor-imposed regulations, restricting them from shipping outside the USA.
If you add one of these items to your cart and your shipping destination is international, you will be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change the destination address to one in the US.
Currently, due to import and export rules and regulations, we are not able to ship any prescription lenses internationally.
RETURNS AND EXCHANGES
We offer a no hassle, 30-day return policy from the day we ship your order. It’s simple: to make a return, email email@example.com
and include your name and order number. We’ll email you return instructions within one business day.