FAQs

Our proprietary virtual try-on technology allows you create a DITTO, our name for a webcam video of your face so you can virtually try on glasses to see if they fit and look great before buying. Creating your DITTO takes about 30 seconds. There are 4 simple steps:

1) Allow us to access your webcam so we can record a short video of you.
2) Center your head in the red circle.
3) Follow the pacer as you slowly turn your head from side to side.
4) Hold up any plastic card in your wallet (like a library card or the back of a credit card) against your forehead. Every plastic card in your wallet is the same size so we use that standardized object to accurately size the glasses on your face.

To begin, click the red “Get Started Now” button on the left.

When you create an account or login through Facebook, your DITTO is automatically saved for immediate and future use. If you are not logged in, your DITTO will be saved on the website while you are using it, but will no longer be available the next time you visit the site. We encourage you to create an account so we can save your DITTO for future use. Click the Sign In button on the top right of the screen to create an account. Note that we keep your DITTO private unless you choose to share it with your friends.

Right now, we only let you store one DITTO. You can recreate your DITTO as many times as you’d like to make sure it’s absolutely perfect. Then you can use your DITTO to try on as many pairs of glasses as you’d like and compare two styles at once with our side-by-side view.

When you are looking at your DITTO in a pair of glasses, look for the links on the left side of the screen which allow you to Post your DITTO on Facebook or Email your DITTO to a specific friend. They can help you find the perfect pair for you!

A webcam is a camera device integrated with, or connected to, your computer. It functions as a live video recorder and is used to create your DITTO so you can virtually try on glasses. Webcams usually cost between $20 and $50 and can be bought at nearly any electronics retailer.

1) Right now, you can only create a DITTO on a laptop or computer. Our iPad and mobile apps will be available soon.
2) Make sure your laptop or computer has a webcam. It can be built in or attached separately.
3) We require Adobe Flash version 10 or higher. You can get the latest version here: http://get.adobe.com/flashplayer/
3) We support Firefox, Safari, Chrome, Internet Explorer Version 9 and higher.

1) Make sure you have even lighting on your entire face. Facing a window is a great way to get nice, natural light on your face. Good lighting helps us detect your features more accurately and will give you better information about the coloring of the glasses on your face.
2) Turn smoothly and slowly from side to side. This helps us detect your features accurately and gives you a nice range of motion when you are viewing your DITTO later.
3) Look into the webcam when you are turning side to side. This way your DITTO won’t be looking down.
4) Smile!

While you can view our website on your mobile device, you can’t create a DITTO...yet. A native iPad and iPhone app which will allow you to create a DITTO will be available soon!

Just enter the tracking number you received in your shipment confirmation email into the “Track Your Package” tool above.

You should receive your glasses within 7-10 business days from the date of purchase.
However, if we need to call your doctor to get your prescription, if we received incomplete prescription information, or if we just need more clarification to process your order, it might take a few extra days. We generally follow up with you via email if we have questions, so please watch your inbox.

Currently, we ship orders to all 50 states. International shipping will be available soon.

Standard shipping is FREE!

Yes! We accept returns even after we make custom prescription lenses for you. We are dedicated to making your experience amazing, so if your purchase isn’t absolutely perfect for any reason, just send them back and we’ll take care of you.

You should expect to see the funds appear on your credit card statement within 5 business days of us receiving your glasses.

If for some reason the glasses you originally bought are not working out, and you are within 90 days from when you purchased, you can exchange your glasses for a different pair. Reach out to us if you’d like help selecting that perfect pair.

All of our lenses come standard with anti-scratch coating. If you scratch your lenses within two years of receiving your glasses, we will replace them with new lenses free of charge (with free return shipping both ways).
To return your glasses to get your lenses fixed, email support@ditto.com and include your name and order number. We will send you a free return label to print out, stick it on the original package covering all of the old labels, and drop it off at any UPS store or drop-off location.

Right now we do not accept insurance beyond health savings accounts (HSAs) and flexible spending accounts (FSAs). That said, many customers are able to obtain reimbursement for some or all of their prescription eyewear costs by using DITTO as an out-of-network provider.

DITTO will send you a detailed receipt with your purchase that you can send into your insurance provider. Each insurance provider is different but most of them have a short form you fill out which can be found on their websites. Along with the form, you will need the detailed receipt and you should have no problems getting reimbursed. If you have additional questions, please ask us. We will be happy to help you out.

A Flexible Spending Account (FSA) is a banking account that lets employees set aside pre-tax money from their paychecks to spend on healthcare expenses not paid for by their current insurance policy. If you have a FSA, you can make qualified purchases on your FSA debit card.

You’re eligible to purchase both prescription eyeglasses and prescription sunglasses using your FSA. The only products we sell that you can’t use your FSA on are non-prescription optical glasses and non-prescription sunglasses.

If you don’t spend all of the money you’ve put in your FSA for the year, you lose the money. Most FSA plans end at the end of the year on December 31, but some plans offer a grace period until March of the following year. Please check with your health insurance company to find out the terms of your plan.

A Health Savings Account (HSA) is a banking account that lets employees who are covered under a high deductible health plan (HDHP) or their employers set aside pre-tax money on qualified healthcare expenses. If you have a HSA, you can make qualified purchases on your HSA debit card.

You’re eligible to purchase both prescription eyeglasses and prescription sunglasses using your HSA. The only products we sell that you can’t use your HSA on are non-prescription optical glasses and non-prescription sunglasses.

The good news about Health Savings Accounts is that they rollover from year to year. They even carry over if you change employers.

If you have any issues with your DITTO glasses within two years of purchase, simply email us at support@ditto.com include your name, order number, and what’s wrong with your glasses. If you don’t have an order number include your address instead. We’ll email you a return label and instructions shortly thereafter. That’s it!

Our warranty covers everything from scratches on the lenses to you sitting on your glasses in your car. If we are unable to repair your glasses, we’ll give you a replacement pair free. If your glasses are no longer in stock or available on our site, you can get a new pair of equal or lesser value for free. It’s that simple.

We are proud to offer you an unparalleled level of service. We are not aware of anyone offering a better warranty in the entire world. Bottom line, we want to make your experience so amazing that you keep coming back for future pairs!

Our standard 1.59 lenses are made from polycarbonate, which are far thinner and lighter than traditional plastic (CR-39) or glass lenses. Polycarbonate is the most impact-resistant material available and offers 100% UV protection.
For stronger prescriptions or customers wanting thinner lenses, we offer 1.67 polyurethane optical and prescription sun lenses. These are thinner and lighter than our standard lenses.

Our 1.59 polycarbonate and 1.67 polyurethane lenses are ultra durable, but we still add a anti-scratch coating to kick up the protection at no additional cost to you.

All of our optical lenses are coated with a premium anti-reflective “no glare” coating and an anti-scratch coating. We never liked how some doctors and stores make you pay extra for coatings so we included them at no cost to you.

We are able to add polarized prescription and non-prescription lenses to most of our sunglasses. All of our polarized lenses are 100% UVA/UVB protected and scratch resistant. Polarized lenses cut down on the glare caused by reflected light (from snow, water, or the road). They protect your eyes and help you see clearly. You can select either your non-prescription or prescription polarized lenses on the Try-On page or during checkout. Non-Prescription Polarized or Polarized Single Vision Rx
For most of our sunglasses, we offer the option to add brown, grey, or G15 (green) polarized lenses. We can add non-prescription polarized lenses to most of our sunglasses for $50 and we also offer Polarized Single Rx 1.59 polycarbonate lenses for $80. If your Rx requires thinner lenses, we also offer Polarized Ultrathin Rx 1.67 polyurethane lenses for $169.
DITTO also offers RX Progressive No-Line Bifocal Lenses as an option for your new shades. We offer Polarized Rx Progressive 1.59 polycarbonate No-Line Bifocal lenses for $199 and Polarized Ultrathin Rx Progressive 1.67 No-Line Bifocal lenses for $269.

For everyday cleaning of smudges or prints, we give you a handy DITTO lens cloth with every pair of glasses ordered. For a more comprehensive cleaning job, just rinse your lenses with lukewarm water and mild soap, and pat dry with a paper towel. Be careful not to use hot water which can warp the plastic frames.

To order a pair of prescription glasses, have your valid prescription handy. If you don't have it, let us know your doctor’s contact information - we're happy to call your doctor to get your prescription. And don't worry - we'll follow up with you via email if we need more info about your prescription.

Yes, almost all of our sun styles are available with prescription lenses. You can the available sunglasses lenses options by clicking the “Add Polarized/RX Lenses” button on the product page.

Sure! In fact, we prefer it so we can double accuracy. Just scan your prescription or take a picture of it and attach it to an email addressed to support@ditto.com You can also give us your eye doctor's contact information, and we'll take care of the rest.

Yes. We offer ultra-thin, 1.67 high index lenses for $89 and 1.67 high index progressive no-line bifocal lenses for $189. If your prescription contains a sphere value of -12 to -6 or +4 to +6 or if your prescription contains a cylinder value of -2 to -4 or +2 to +4, then we recommend adding high-index lenses to your order during the checkout process.

Yes. We offer 1.59 regular polycarbonate progressive, no-line bifocal lenses for $149 and 1.67 high index polyurethane progressive no-line bifocal lenses for $189. Both of these lenses are coated with both an anti-reflective “no glare”coating and an anti-scratch coating at no cost. These lenses are made of durable polycarbonate or polyurethane material that's lighter than traditional plastic or glass lenses,and offer 100% UV protection.

For trendsetters wanting the look without the prescription,we provide non-prescription polycarbonate lenses with 100%UV protection, anti-reflective “no glare” coating and anti-scratch coating. It’s the same lens.

Pupillary distance (PD) is the distance between the centers of your pupils, measured in millimeters. We use this measurement to effectively center your prescription in your lens. If your PD is not written directly on your prescription, it may still be on file with your doctor. If not, we recommend having your PD measured professionally by your doctor, or at any optometrist. This measurement is often taken for free and only takes a moment. If for any reason you are charged a convenience fee, just send us a receipt, and we’ll deduct that amount from your order.

You have three options for submitting your prescription. 1) You may enter it directly on the website during checkout; 2) Simply send us a copy via email; or 3) Give us your doctor’s contact information, and we'll be happy to contact the office directly. Please note that if you live in one of the following states, we are required to verify your prescription by either obtaining a copy of it (via email) or by speaking directly to your doctor: AK, AL, AR, AZ, CA, CT, FL, GA, HI, KY, MA,NC, NJ, NV, NY, OH, RI, SC, TN, VA, VT, WA.

Sorry, Charlie - contact lens and eyeglass prescriptions aren't interchangeable. Though the prescriptions may appear similar, they differ in strength. For your safety, we can't use your contact lens prescription to make your prescription lenses.

We review every order carefully. But, we won't know if you meant to type 5 instead of 6, for example, so it's important you enter your information carefully and accurately. If we do come across anything noteworthy or clearly awry, we contact you to clarify. The best way to ensure the accuracy of your prescription is to provide us with a copy of your prescription.

Yes. Many of our glasses do come in multiple sizes. Create your DITTO to see which size fits best on your face.

If there is a color or size not listed on the website, the frame manufacturer probably ran out of stock. We expand our styles, colors and sizes frequently, so please keep checking back. You can always chat with us to ask and we’ll see if there is anything that we can do!

If there is a brand or designer you love that you don’t see, let us know by sending us an email to feedback@ditto.com. We aspire to bring you the ultimate collection in both sun and optical.